Resume: Tony Diaz

Professional Experience:
*Computer Helpdesk, DHA, US Government, Anchorage, AK
*Computer Instructor, State of Alaska (AFHC/OTS), Anchorage, AK
Technician lll, TAC Technical Assistance Center, GCI Anchorage, AK
Technician Network Administrator ll, BTS GCI Anchorage, AK
Services Desk l-Contractor, CTG/ ITS GCI, Anchorage, AK
Adjunct Faculty Instructor, University of Alaska – UAA Anchorage, AK
Director/IT Manager, ALC/WinCertification, Anchorage, AK
Network Administrator, University of Alaska – UAA Anchorage, AK
WebMaster/Net Admin, Akfastnet- Anchorage, AK
Youth Project Director, Youth Enhancement Services, Harrisburg, PA
Aviation Operations NCOIC, United States Army-Aviation, Fort Hood, TX

Technology Deployment Projects:
IT Projects: ANHC, over 150 Wi-Fi & PC’s deployed
POS Scanners: Target Stores, over 100 POS Scanners deployed
Digital and VOIP Telephone: JBER-Alaska, over 1000+ deployed
POS Systems: Northwest Company, over 250 Point of Sales/PC
Deployed Microsoft Windows OS & MS Server: UAA, over 500 PC’s
Deployed Image Computers: JBER-Alaska, over 350 laptops and computers

Network & Internet:
Networking: Setup of over 20 domains with Windows 2003/2008/2012 Servers
Internet: Setup and managed over 25 websites/e-commerce
Router: Basic Configuration of Cisco and Juniper routers

Repair & Maintenance:
Computer Repair: Repaired over 800 laptops, rack servers & PC’s
Computer labs: Maintained over 20 PC labs (600+ computers)

Helpdesk & Support:
Support to Schools, Hospitals, Universities & Business Corporations using multiple ticketing
and remote support applications. (Remedy & Autotask)

Office Applications:
QuickBooks, Norton Ghost & Dreamweaver
MS Office: MS Word, MS Excel, MS Access, MS PowerPoint
MS Project, MS Visio, MS SharePoint & MS Teams

WEB 2.0 Applications:
Moodle, Blackboard & WordPress-Website design
Palo Alto Networks (PAN) Firewall & Solar Winds-Orion Server Monitoring
Cisco ASA VPN, Mimecast and Salesforce

Operating Systems:
MS Windows OS: Win7/8/10 & MS Windows Server: 2003/2008/2012
Apple OS 10, Linux and VMWare

Network Hardware:
Rack servers & Switches: Dell, IBM & HP
Video Teleconferencing (VTC):  Cisco Tandberg & Polycom RPM
Routers: Cisco & Jumper

People Skills Highlights:
Managed small teams to 20 faculty staff
Team Player, Trainer  & Mentor Skills

Administrative Highlights:
Technology Planning, Grant Writing, Proposal & RFP-Bids
State of Pennsylvania: Contract work, over $250,000
State of Alaska: Several RFP-Grants, over $500,000
US Government: Contract technical training, over $100,000
Corporation business contracts, over $150,000

Adjunct Faculty Instructor: US Military
A+ Computer Certification
Network+ Certification
Security+ Certification

Adjunct Faculty Instructor: University of Alaska Fairbanks
Computer Networking
Computer Repair

Adjunct Faculty Instructor: University of Alaska Anchorage
Intro to MS Word
Intro to MS Excel
Intro to MS PowerPoint
Intro to MS Access
Intro to MS-Windows
Intro to the Internet
Computer Repair
Computer Networking
Local Area Networks
MS Windows Server

Adjunct Faculty Instructor: OTS/State of Alaska
Web page Design
Computer Repair
Advanced MS Word certification
Advanced MS Excel certification

Office Automation & Accounting
Newspaper Editor/Publisher: Alaska Spanish Paper
Managed Budget of over $660,000 for Non-Profit Corporations
Managed computer equipment of over $500,000 for US Government

Programming Languages:
Python, Visual Basic & HTML

Education Academia:
University of Alaska: UAF, BAAS, IT (120+ credits), In-Progress
University of Alaska: UAF, Certificate, Management, In-Progress
University of Alaska: UAF, Information Technology Specialist (ITS), AAS
Walden University, Certified Online Instructor, Certificate, Anchorage, AK

Corporate Training:
Microsoft IT Academy, Windows Server Technical Readiness, Phoenix, AZ
Train the Trainer Course, Vancouver, Canada
ATC, Cisco Network Training, Las Vegas, NV

Military Training:
US Army Safety School, Fort Hood, TX
US Air Force, Hazardous Material Inspector course, JBER, AK
US Army NCO Leadership course, JBER, AK
US Army, Aviation Operations Training, Fort Rucker, AL
US Army, Basic Training, Fort McClellan, AL

Online Training & Seminars:
Aerohive Networks, Aruba, Microsoft, BP Helpdesk
Google Analytics Academy, Splunk & Palo Alto Networks

Current on going Training:
CS50: Introduction to Computer Science | Harvard University
ITIL® Foundation Course
Certified Associate in Project Management (CAPM)

Technology Certifications:
Cisco: CCNA, Palo Alto Networks: AC, Google: Analytics
CompTIA: ITF+, A+, Network+ & Security+
HDI: Support Center Analyst, Certiport: IC3 & IC3 Certified instructor
Dell: DCE – Dell Certified Engineer
Microsoft Office Applications &: Microsoft Digital Literacy
Microsft Office Specialist (MOS), Master MOS & MOS Certified Instructor
Microsoft OS/Server:  MCP, MCSA, MCSE & MCT

Current Website Projects: An online magazine updated monthly. (WordPress) Training/portal site for students for courses. (WordPress) Personal fun site. (WordPress)

Online Courses created in Moodle and Google sites:
Microsoft MOS Word Certification & Microsoft MOS Excel Certification
Basic Computing: Internet, MS Windows & MS Office
CompTIA Computer Repair/A+ Certification training
CompTIA Network+ Certification training